I’m a dad.
It happens.
everything
By now everyone knows that Netflix shot itself in the foot when it announced its new pricing structure — and that ridiculous new name for their DVD service. Well, they seem to have finally realized it as well, though only at some shallow level; releasing a statement of apology, which I have not read nor do I plan to because I’m not a Netflix customer and I don’t really care what their reasons were.
What I do find interesting is Vince Crew’s commentary where he talks about what a sincere and effective apology from a leader should look like:
Leaders benefit from apologizing for flawed moves IF:
- They admit their fault and announce the fix within two to 24 hours of the incident.
- They make some gesture to heal/compensate for the fractured relationships.
- They incur repercussions for their flawed judgment.
- They learn from the incident and don’t repeat it.
Now, this is specifically addressing tech companies which explains the 24 hour rule — totally legitimate for their ilk. The other three seem to be pretty universal though.
What are your thoughts? What should an apology from a leader look like?
This headline caught my eye today. I have to admit that I didn’t read the article, because, honestly I’m not concerned about 6 deaths in central China. Don’t get me wrong, it’s definitely tragic at some level and it’s likely extremely important news in that region. The question, though, is whether it’s important ‘news’ half way around the world.
I am sure that many will argue that something like this is powerful enough that it should be in the news here, that something like this should be broadcast out of respect for the lives that were taken. Also, it is far more important than the other ‘news’ about the trivialities of celebrities’ love lives and style choices… that’s an entirely other subject though.
This is a murder of 6 people in a country of 1.3 billion which is four times larger than the US… so, the argument that this is newsworthy is like saying that everytime or two people are murdered in the US the German media networks should run it as a top story and tweet it on its alerts feed.
My point in all of this is that these are the type of things that push to overwhelm our ability to take in important news. News thats important to our lives, policies and choices.
Admittedly, this isn’t the most thoroughly thought-out post, so you tell me what you think…
